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Cancellation Policy

Attendance, Absence & Cancellation Policy *Attendance & Absence -For courses with 8 classes or fewer, each student is allowed one personal absence without providing a reason. -For courses with more than 8 classes, students may take up to two personal absences. -In both cases, you will receive make-up credits equivalent to one class fee per absence, which must be used before the current course ends. *Make-up credits can be applied to other eligible classes during the same season. -The difference is non-refundable if the make-up class costs less than the credit value. -If the make-up class costs more, the participant will be responsible for paying the difference. -If it costs more, the student must pay the difference. *If the absence is not reported at least 72 hours in advance, or if the number of allowed absences is exceeded, make-up classes or refunds will not be granted.( info@thejoyculturefoundation.org) * Cancellation & Refund Policy Program Cancellation by Organizer : -Programs may be canceled 7 days before the first class if minimum enrollment is not met. -If a class is canceled, participants will be notified by email and receive a full refund. -Credit card refunds may take 1–2 weeks to process. *Refunds for General Courses ： Cancellations made more than 10 business days before the course start date: Full refund minus a 15% or $50 processing fee (whichever is lower) Cancellations made within 10 business days of the start date: No refund *All cancellations must be made in writing via email to: info@thejoyculturefoundation.org Thank you for your understanding and cooperation. These policies help us ensure a fair and consistent experience for all families.

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